Privacy Policy

1. Who We Are

This website is operated by Bookkeeping Hive.
Our website address is: https://bookkeepinghive.com.

For any privacy-related queries, you can contact us via the contact details provided on this website.

2. What Data We Collect

We may collect and process the following personal data through this website:

Name
Email address
Telephone number (if provided)
Information submitted via our contact form
Technical data such as IP address, browser type, and device information
Usage data (e.g. pages visited, time spent on site)

3. How We Use Your Data

We use your personal data to:

Respond to enquiries submitted via our contact form
Communicate with you
Maintain and improve our website
Ensure website security and prevent misuse

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

Legitimate interests – to respond to enquiries and operate our website effectively
Consent – where you have provided consent (e.g. optional cookies, if applicable)
Legal obligation – where we are required to comply with applicable laws

5. Cookies

Our website may use cookies to improve user experience and analyse website traffic.

Cookies are small text files stored on your device. They may include:

Essential cookies required for website functionality
Analytics cookies (if enabled) to understand how visitors use the site

You can control or disable cookies through your browser settings.

If non-essential cookies are used, these will only be set with your consent via a cookie banner.

6. Embedded Content

Pages on this site may include embedded content (e.g. videos, images).

Embedded content from other websites behaves in the same way as if you visited those websites directly. These third-party sites may collect data about you, use cookies, and monitor your interaction.

7. Data Sharing

We do not sell your personal data.

We may share your data with trusted third parties where necessary to operate the website, such as:

Website hosting providers
IT and system administration services

These providers are required to keep your data secure and only process it on our instructions.

8. International Data Transfers

Some of our service providers may process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as approved contractual clauses, to protect your data.

9. Data Retention

We only retain personal data for as long as necessary:

Enquiry data: typically retained for up to 12 months
Technical and analytics data: retained in line with service provider settings

We may retain data longer where required for legal or regulatory purposes.

10. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Request transfer of your data (data portability)

To exercise your rights, please contact us using the details on this website.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

11. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

12. Automated Decision-Making

We do not use automated decision-making or profiling.

13. Links to Other Websites

This website may contain links to other websites. We are not responsible for the privacy practices of those sites.

14. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page.

15. Contact

If you have any questions about this privacy policy or how your data is handled, please contact us via the contact details on our website.